Returns & Exchanges
At Costa Farms, we want you to love your new greenery; if your plant arrives damaged or unhealthy, we offer a 30-day satisfaction guarantee to ensure your home remains a thriving oasis.
Document the Condition
Take clear photos of the plant and its packaging within 30 days of delivery to help our team assess the health of your shipment.
Contact Support
Email our horticultural experts with your order number and photos to initiate a return or request a replacement for your live plants.
Receive Authorization
Our team will review your request and provide a Return Merchandise Authorization (RMA) or confirm a scheduled replacement shipment.
Final Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh, healthy plant at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing